Hopefully your question can be easily answered below. If not feel free to contact us so we can help you further.
When and how can I order?
You can order via this website at any time. You can also call us to place an order on 02 9327 7259. General business hours are Monday to Friday 9am – 5pm (AEST local time). E-mail and phone messages are often checked outside business hours and responded to regularly. Feel free to contact us with any questions.
What payments do you accept?
All our online payments are processed securely through PayPal. Through this we accept credit cards (Visa, MasterCard), debit cards or a PayPal account. Please note that you do NOT have to have a PayPal account to pay using a credit or debit card. We also accept credit card orders over the phone (Visa and Mastercard only), these will be processed securely through PayPal.
If you wish to pay by cheque, money order or bank transfer please contact us and we will happily arrange this.
Why does checkout direct me to PayPal when I want to pay with a credit card?
As mentioned above, all our online payments are processed securely through PayPal but you do NOT need a PayPal account to pay. Once you get to PayPal you will see that you can choose to just pay with a credit card. See image below
How soon does my order go out?
If you order before 10am (Mon – Fri) your order will shipped that same day.
Do you have an actual store that we can come to?
No, we are an online store only but we do allow pick-ups at our office in Sydney for orders placed online. See the ‘pick-ups’ question below
What are your shipping rates and returns policies?
Check out our shipping + returns page for all info regarding this
Do you ship internationally?
Yes we do! Through our website we ship to Australia, New Zealand and USA. For all other countries, please contact us for a shipping quote.
Do you allow pick-ups?
Yes we do allow pick-ups for anyone who wants to swing by our home office in Sydney. You just need to contact us after placing your order online and arrange a time that suits us both.
Can I change my order?
Yes you can, provided it has not already been packed and shipped. We are pretty speedy at turning around orders though as we like to get your goodies to you asap. So give us a bell as soon as you can after placing your order and we will sort it out for you.
Do you offer gift wrapping?
Yes we do. You can select ‘gift wrapping’ at checkout. For $4 your gift will be wrapped in brown kraft paper and tied with one of our lovely striped bakers twine. If you write a message for the recipient in the ‘additional information’ box at checkout we will also include a personalised gift tag with the gift.
If you would like the gift to be shipped to a different address than your own, just enter the recipient’s address in the ‘Shipping Address’ area at checkout. Rest assured that we will not include the invoice in with their gift. It will be posted directly to you.
Do you have gift certificates?
Yes we do offer gift certificates for a number of denominations. You can add these to your cart as you would any other product. Once you have ordered it, a certificate with a unique code will be emailed to you within 24 business hours. You can then either print this or forward the email on to the recipient.
To redeem the gift certificate, just enter the unique gift code into the ‘discount code’ box at checkout. The gift certificate can only be applied against emerald + ella products, it can not be applied to postage costs.
The certificates are valid for 1 year from purchase date. Please note that the unique gift code can only be used once. If you would like to apply it against multiple orders please contact the team on firstname.lastname@example.org or 02 9327 7259
Do you loan products for photo shoots?
Yes we do loan shop items (at our discretion) to editors and stylists for on-page credits.
All courier collections and insurance are the responsibility of you when borrowing our goods. emerald + ella will not accept any responsibility for injury or accident suffered by you while using or handling any borrowed items.
If a borrowed item is damaged or not returned, the full-nominated value of the item will be charged back to you.
Do you offer wholesale rates or bulk discounts?
emerald + ella is a retail-only store and as such unfortunately we are not able to offer wholesale rates or bulk discounts.
I am totally in love with them [garden markers] – thank you so much!!! Thank you again – really, you went above and beyond. —
I just wanted to write & say thank you for the prompt delivery of my order, the products are beautiful & arrived in perfect condition. I am so pleased! & know that I have found a wonderful site for purchasing all those sweet little bits that turn a gift, event, or everyday kids meal, into something extra special. I'm looking forward to ordering from you again in the future. —
Just letting you know my little spotty frypan arrived safely in Melbourne and I love it! Don't know if I can bring myself to use it and spoil it's prettiness! :-)) Thank you so much for your generosity. —
I love love love love love your site... did i say "LOVE —
Emerald + ella you are such an inspiring company...you have given me a real appreciation of the finer things in life, I have never looked at an old jar with as much passion as I do now. love love ♥ —
Just wanted to say “thanks” for the extra little gift included with my order! I absolutely love your bits and pieces and could almost buy EVERYTHING!!! —
thank you emerald + ella for adding the most beautiful touches to the baby shower i recently planned!! they were the perfect finish to a perfect day. —
@emeraldandella my parcel arrived today! and love the extra goodies, thank you so much!!! #feelingspecial —
i love your site – it is so beautiful and inspiring! —
very quick service indeed. absolutely love the garden markers! i don’t want to give them away! —
I’ve just received my order in record time, id like to thank you very much, beautiful items that are really going to make the basket of goodies I’m doing up for my friend while she is having photos on her wedding day. I really appreciate your speedy service. Ill definitely be using you again. —
Just picked up my mail & my pink & purple striped straws were in the mail with a little gift THANK YOU!!! i LOVE them all —
i am almost having a panic attack looking at your store……..i must have everything immediately. wow i love your store :) —
Hi lovely folk at E + E, thank you so much for my little gift with my order - you make returning customers feel so special :) Love your store! x x —
Hi guys. Wow what can i say? Totally in love with your store. My daughter just loves the gorgeous vintage garland, so much so that i had to get 1 for her best friend. And what a delightful surprise i found in my mail box this arvo. A cute wee gift from you. Thank you! Thank you! Emerald + Ella. You are amazing. —
thank you for your prompt service and the little treat —
I just wanted to let you know I got my little parcel, and loved every item, the bride loved them way more!!! Thank you so so much for rushing that order through. I cant wait to buy from you again! —
Thanks so much that was a bargain!! Look forward to more shopping next party!! —
I second everything else that everyone has said about your gorgeous online store, absolutely LOVE it! I feel like having parties every day, just so I can use all the wonderful goodies... —
My order just arrived, thank you so much for the sending it with urgency and for my gift!! —
@emeraldandella post – the best kind for a friday! super quick arrival – thanks xo —
I just wanted to thank you very much for your help with replacing the jam makers set. I thought i was going to have to find a new gift last minute, but you were so very helpful and sorted out the issue without a fuss. It is much appreciated. I will definitely be recommending Emerald and Ella to everyone i know for your beautiful product and great customer service. —
I received the garden marker parcel yesterday, that was very quick, easy and painless. Love, love, love them, I will have to add these to my wish list in the new year. —
Thank you for the gorgeous products and fantastic service! —
I ordered some super-cute paper straws on Friday and they were at my doorstep in Queensland on Monday – in very good time for my friend’s wedding this Friday! They’re just the thing to sip little Moet piccolos! I had some great help over the phone from Jane, many thanks! Plus the PayPal option was excellent, I’ve never used it before and it was easy. —
Thank you so much for sending through my goodies! What exceptional service. Ordered Friday and delivered this morning. Will def be ordering from you again. Cheers —
Just received our order and saw our gift! The girls in the office all went crazy for them [straws] ! They love them... —
Just wanted to let you know that I received the cupcake cups today and they are perfect! Thank you for the fast postage and I look fwd to visiting the website more often! —
I really appreciate the excellent service you give. My orders always arrive so fast I am really impressed. This is the second time you have included a gift (I loved the Xmas tree candle, thanks). Loving your online shop. —
Thank you for your continued prompt delivery of product to our little office. We love each & every parcel! —
I just received the goods! Thanks for the speedie service! —